J1772 & CCS1 to Tesla Charger Adapter 2 in 1 Charging Stations Accessories for Tesla Model 3/S/X/Y DC Fast Charging

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Processing time
Normally, orders after payment will be ready for shipment within 48 working hours. When there is a holiday or weekend, there may be a slight delay.

How long does delivery take?
3-7 business days. This does not include delays caused by holidays, natural disasters, carriers, etc.

Change or cancel your order
If you would like to change or cancel your order, please be sure to contact us at info@evbase-energy.com prior to shipping.

Customs Duty
International orders may be subject to charges/fees at customs. EVBASE is not responsible for paying these charges. These are the responsibility of the customer. We cannot predict how much they might be – that is at the discretion of the customs office. 

I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route

What do I need to do when I received a different product than what I ordered?
Please contact customer support at info@evbase-energy.com.

Please Note:

• We will choose the most suitable shipping method.
• If you have any request for a specific shipping method, please leave a note in your order.
• Once the package is shipped, EVBASE-Energy will update the tracking number on the website and you will receive an email directly with the tracking number. You can track the status of your package via the tracking link: https://www.17track.net
• We will contact you if there is an accident before delivery.
• EVBASE reserves the right of final interpretation for the content hereinabove.

If there is any problem, please contact us:E-mail: info@evbase-energy.comPhone:  +86 15622270878